Contact

Talk to us.

One person reads every message and replies with concrete data: lot, COA, shipping times, the status of your order. If we do not know something, we say so.

Reply within 24 business hours
01 · Channels

Where to write to us.

Email

General enquiries

Orders, shipment tracking, certificates of analysis, invoicing and questions about the catalog. It is our official channel and we check it every business day.

obsiria.mx@outlook.com
Wholesale

Volume and distribution

Laboratories, research centers and distributors. Tell us which material you need and in what quantity, and we will reply with terms and availability.

Go to wholesale →

WhatsApp is on the way. There is no active number yet, so for now email is the only channel where we can actually reply. When it is ready, we will publish it here first.

02 · Before you write

What helps us answer you quickly.

Your order number, if you have already bought.
The SKU or the exact name of the material, for example OBS-BPC-10.
The vial’s QR code (it links to that lot’s analysis), if your question is about the analysis.
Your postal code, if you are asking about delivery times.

Many answers are already written in the Frequently asked questions and the per-lot certificates can be downloaded from Analysis & COA. If it is not there, write to us.

03 · Scope

What we cannot answer.

RUO

Our materials are for laboratory research use only. They are not intended for human or animal consumption, and we give no guidance on use, dosing or clinical interpretation of any kind. We will not answer on that, not even in general terms. We do answer everything to do with purity, analysis, lot traceability, logistics and invoicing. The full scope is in the Terms of use.

04 · Data

Contact details.